Privacy Policy

Your personal data and assets are our highest priority. We're fully committed to protecting them.

Loke Dexo collects and stores data essential to your trading activities. Our Privacy Policy outlines how we gather and maintain this information.

Our approach is guided by the following principles:

• To ensure complete transparency about how we collect and store your personal data:

We're committed to helping you understand how we collect and process your data, so you can make informed decisions. We maintain clear guidelines and processes for handling all information on this website. Our policy outlines the specific methods we use, giving you transparent and concrete information about data usage. You remain in control.

We're committed to keeping you informed promptly whenever there's information you need to know. Transparency is at the heart of everything we do.

Our experienced team is always available to assist with any questions regarding our operations and compliance with Singapore regulations. Please reach out to us at: info@loke-dexo.com

• We do not use your personal data in any way other than as described in our Privacy Policy.

We may process your personal data for several purposes, including enabling Loke Dexo services to function properly, connecting trader-members with third-party trading platforms, and maintaining and improving our website functions and services. We also process data to protect our rights, meet regulatory and legal obligations, and support the administrative and business functions necessary to deliver our Services to you.

To deliver services tailored to your preferences and needs, Loke Dexo uses your personal data.

• To protect your personal data and safeguard your rights, you'll need access to essential security tools.

You can contact us at any time to access, modify, or delete your personal data. We also support requests to transfer your information to you or a designated third party. This service ensures you can fully exercise your privacy rights and maintain control over your data.

• Protect your personal information:

Our security systems meet banking-grade standards and are built on industry-leading measures. While we cannot guarantee absolute protection, we remain committed to continuously upgrading our systems and strengthening our security protocols to maintain the highest possible level of protection.

We maintain a comprehensive privacy policy and employ industry-leading security systems to protect your information.

1. The Scope?

This policy outlines our procedures for collecting, processing, and sharing personal data.

Our policy terms apply to all identifiable natural persons, including any individual who can be identified or has been identified through data entrusted to us or that we can access and combine.

The processing of data, as outlined in our Privacy Policy, refers to the storage, management, and organisation of your personal information.

We do not collect personal information from individuals under 18 years of age, nor do we allow anyone under 18 to use our platform. If we discover that a user or any associated information belongs to a person under 18, we will delete it immediately.

2. What personal information do we collect and store?

When you register with us, we collect the necessary personal information required to provide our services. We may also request additional details to verify your account ownership when needed. To ensure we maintain the highest quality of service, we gather and analyse data about how you use our platform and interact with our partners' services.

3. You are under no obligation to share your personal data with the company.

While providing your information is entirely voluntary, failing to do so may result in limited service availability and could prevent you from accessing certain features of our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal data:

We do not collect personally identifiable information about you. However, we do gather certain data, including your account activity, IP address, and access timestamps. To ensure system maintenance, security, and provide effective support, we retain crash reports, browser details, and information about the device you use to access your account. We also record your account's language preference.

We only collect and retain personal data that you voluntarily provide when connecting with a third party trading platform through Loke Dexo.

The personal data you provide to third-party platforms may include your full name, address, telephone number, and email address.

Why does the company need my personal data, and is it legal for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes outlined in this Policy. All such uses and processing comply with applicable laws in Singapore.

The company can only handle, process, and transmit your data in accordance with the applicable laws in Singapore. The legal grounds for doing so are as follows:

• By submitting your information, you consent to the company storing and processing your personal data. This includes authorising us to transfer your data to the relevant third-party trading platform as needed. You acknowledge that you have agreed to the processing of your personal data for the purposes outlined.
• To enhance our services, establish or defend legal rights, and pursue legitimate business interests, we may need to store and process your personal data.
• To comply with legal requirements, we need to process your data.

If you'd like to learn more about our data processing practices, please don't hesitate to reach out to us via email.

Below is a list of the specific purposes and legal basis for which your personal data may be used.

6. Disclosure of Personal Data to Third Parties

To store and process IP addresses, conduct user surveys and analytics, and provide related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share your personal data with third-party service providers, including digital trading platforms. Their use of your information will be governed by their respective privacy policies.

To enhance our services and better support our clients, we may share personal information with our affiliates and partner companies.

We may disclose your data to relevant legal or regulatory authorities as required by law, or to protect the rights and assets of our company and our third-party partners.

In the event of a critical business transaction—such as a company sale, investment pursuit, or loan application—we may share relevant data in a lawful and appropriate manner. This also applies in cases of company merger, restructuring, consolidation, or bankruptcy, in accordance with applicable law.

7. Cookies and Third-Party Services

In accordance with legal requirements and standard industry practice, we may use cookies and similar technologies for site analytics and advertising partnership purposes.

Cookies are small pieces of code stored on your device when you visit our website. We use them to gather information about your browsing behaviour and preferences, allowing us to personalise your experience and remember your settings. This helps us tailor our services to suit your needs and conduct site analytics to inform our strategic planning.

On this site, we use two main types of cookies. Session cookies are temporary and exist only while you're browsing; they're automatically deleted when you close your browser. Persistent cookies, on the other hand, remain stored on your device even after your session ends. These help us recognise you as a returning visitor and improve your experience on the site.

Types of cookies:

Cookies are used as necessary, in accordance with their intended purpose.

Cookies have been cleared or disabled

To delete or block cookies, you'll need to adjust your browser settings. Follow the links below for step-by-step instructions on how to do this with the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Disabling cookies may prevent certain features and functionality from working as expected on this site.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to fulfil the purposes outlined in this policy. We may retain your information for an extended period in accordance with applicable local laws, regulations, and our company policies.

Your personal data will be shared with third-party trading platforms at your request and discretion for a period of 12 months. After this 12-month period, your data may continue to be shared for a further 12 months, subject to your consent.

We regularly review all personal data we hold to ensure it remains necessary and relevant to our operations.

9. Transfer of Personal Data to Third Countries or International Organisations

Where necessary for service delivery and security purposes, your personal data may be transferred to third countries and international organisations. We implement the highest standard of data security protocols to safeguard your information and ensure you retain full legal protections and remedies regardless of location.

Within the EEA (European Economic Area), all residents benefit from comprehensive data protection and legal safeguards.

• All data transfers are conducted within the legal framework of the European Union, in compliance with the data protection standards outlined in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
• All data transfers between public entities or authorities are conducted in compliance with Article 46(2) and constitute a legally binding and enforceable agreement.
• Data transfers outside the EU are governed by the European Commission's Standard Contractual Clauses under Article 46(2)(c) of the GDPR. These clauses establish the conditions and framework for such transfers. You can review the full text of the Standard Contractual Clauses on the European Commission's official website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information about the specific security measures implemented by the company to protect your personal data during international transfers, please send an enquiry to info@wealthwaydigital.uk

10. Personal Data Protection

Your personal data is protected using industry-leading technical and organisational safeguards that follow best practice standards. These measures effectively prevent unauthorised or accidental data loss, destruction, and alteration.

While we implement rigorous data protection measures and industry-standard procedures as required by law, we cannot guarantee that your personal data will remain completely error-free in all circumstances. We therefore cannot be held liable for any disclosure or incidental, indirect, or consequential loss of personal data. This includes situations beyond our control, such as transmission errors, unauthorised third-party access, or similar unforeseen events.

If we receive legally binding requests from regulatory or legal authorities, we may be required to disclose your personal data to those bodies. Once your data is shared pursuant to legal obligation, we have no control over how these authorities handle, store, or protect it.

While data transmitted over the internet, including personal information, may be subject to interception, the Company cannot guarantee complete security for any information sent online.

11. Third-Party Website Links

This website contains links to third-party applications and websites that are not affiliated with us and remain outside our control. Please note that our privacy policy does not apply to these external sites. They operate under their own data collection and processing procedures, and we bear no responsibility for their practices. We recommend exercising caution when accessing these external links.

Always review the privacy policy of any company or service before sharing your personal information on their website. Make sure their data collection, usage, and processing practices align with your preferences and requirements. Share any personal data directly with the service provider only after you're satisfied with their policies.

12. Policy Amendments

We reserve the right to update or modify this policy at any time. Changes will be communicated through our website and other relevant channels. The updated privacy policy will be posted on the website and becomes effective immediately upon publication, unless otherwise specified.

13. Your Personal Data Rights

You retain complete control and final authority over your personal data, including the right to verify its accuracy, correct any errors, and choose to delete or restrict how we process your information.

On this page, EEA residents will find information relevant to them:

Your personal data is protected under the rights outlined in this document. To exercise these rights, you can contact us by email at the address provided below.

Accessing Your Rights

If the personal data you have provided to us is accurate, you may access it at any time. Any personal data we process is accessible to us and therefore verifiable.

You may request your personal data for verification at any time, and it will be provided to you in electronic format. If you request additional copies beyond the first one, a reasonable fee may be charged.

The company reserves the right to restrict or deny access to personal data where doing so protects the rights and freedoms of others, in accordance with applicable laws and our privacy policy.

Right to Correct Errors

You may correct any errors or inaccuracies in your personal data yourself, or the Company can assist with corrections to ensure your information is processed accurately.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances: 1) If your personal data has been processed without your consent or in breach of applicable laws. 2) If you request removal and the Company has no legal obligation to retain that data. 3) If you withdraw your consent to our data processing, provided we have no other legal basis or legitimate interest to keep it. 4) If we are required by law to delete your data.

The right to deletion may not apply if there are legal obligations under EU law or the laws of any EU member state. Similarly, deletion rights do not extend to data that is necessary for pursuing or defending legal claims.

Right to Restrict Data Processing

You have the right to request that we limit the processing of your personal information if you believe it contains inaccuracies.

Upon your request to restrict personal data usage, your data will be deleted except under these circumstances: 1) where applicable laws within the European Union or any Member State prohibit deletion; 2) with your consent, if retention is necessary for defending or exercising legal claims; 3) to protect the rights of another individual.

Right to Data Portability

You have the right to access and review any personal data you have provided, where you have consented to its collection and processing through automated systems.

You have the right to request that your personal data be transferred to another company or organisation, provided this is technically feasible. This does not affect your right to deletion or your existing data protections. However, this right cannot be exercised if it would infringe upon the rights or freedoms of another individual.

Right to Challenge Data Processing

While the Company may process your data to pursue its legitimate interests or those of our service providers, you have the right to object to this processing and request that we stop. However, this right does not apply if we have a compelling legal reason to continue, such as defending against legal claims or exercising legal rights. In such circumstances, we may continue processing your personal data.

You may request at any time that your personal data not be used for direct marketing purposes.

Right to Withdraw or Decline Consent

You have the right to withdraw your consent to our processing of your personal data at any time with immediate effect, where practicable. Please note that this withdrawal does not apply retroactively to any processing carried out before you withdrew your consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any relevant legal, regulatory, or supervisory authority.

If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, European Union Member States have established regulatory and supervisory authorities to address such concerns. You may lodge a complaint with these authorities at any time.

Section 13 outlines the circumstances where your personal data rights may be limited under European Union law or the laws of individual Member States.

Upon receiving your request for access to your personal data and how it's processed, we will provide the information you've requested as outlined in Section 13 of this policy. We may extend this period by up to two months, depending on the volume of requests and the complexity of your request. If an extension is necessary, we will notify you within one month of receiving your request.

We'll provide the requested information to you electronically at no cost, except where prohibited by law or as outlined in Section 13. We reserve the right to impose a reasonable fee or decline requests that are deemed frivolous, excessive, or repetitive.

We reserve the right to request additional proof of identity if there is reasonable doubt about who is making the request for personal data, in order to maintain data protection and security.